Access control, site security, managing Protective Security Requirements (PSR), First Contact has an extensive track record of providing services to Government, Local Government, and business for over two decades.

We ensure efficient staffing by identifying needs, setting minimal deployment standards, and providing custom shift briefings to meet both planned and unexpected demands with qualified personnel.

Delivery of effective Concierge services can become blurred by the need to provide excellent customer services while ensuring the security aspect of the role is consistently met.

First Contact prides itself on deploying security officers who are friendly, approachable, and extensively trained on how to do both without issue.

Security is very important, however, your client’s first contact with your business must reflect your standards every time.

The people of First Contact not only undergo extensive health and safety training but also receive comprehensive briefing information about their deployment. This includes Personal Protection Equipment (PPE) requirements, hazards, and site requirements.

This information is a combination of industry best practice and client-developed instructions.

Our purpose-developed software guarantees only correctly authorised team members are deployed, and any changes to briefing information are communicated immediately and require the team members’ confirmation they have seen it.

Real-time information allows our clients to stay informed about what is happening at their site after hours.

All of First Contact’s mobile patrol units are GPS-tracked providing accurate information about the vehicle’s whereabouts and confirmation of on-site attendance.

Our security officers use the latest in guard tour reporting systems that not only use GPS to ensure they are on-site but allow our clients to view their patrol in real time.

Incident reports (including images) are provided directly to the clients’ e-mail address as soon as they are submitted.

First Contact operates a patrol system that allows for Alarm Responses to be completed without impacting too heavily on the patrol route.

This allows for a quicker response time without placing the security officer under additional pressure to complete their patrol run.

Our personnel excel as patrol officers and possess the expertise and confidence to extend their support, including conducting welfare checks and providing escorts to vehicles for your staff.